OPERATIONS MANAGER (Downtown Los Angeles)

Reply to: rmw5h-3557859088@job.craigslist.org [?]

flag [?] : miscategorized prohibited spam best of Auto Dealership based in Downtown LA is looking to hire an Operations Manager to oversee and manage the day-to-day responsibilities of a fast-paced rapidly growing company.

Operations Manager Job Duties:
Performance Management, Staffing, Developing and Enforcing Standards, Day-to-Day Facility Management, Inventory Control.

? Increases management's effectiveness by selecting, hiring, training, developing, and motivating employees; clearly and decisively communicating values, strategies, and objectives;
assigning accountabilities; planning, monitoring, and appraising job performance; developing incentives; understands how to motivate staff and to develop to their full potential.

? Meets individually with team members to discuss progress of work, resolve problems, and ensure that standards for quality and quantity of work are met;
facilitates daily meetings and reporting with service team.

? Enforces ethical business practices; establishes service policies, best practices and procedures with the various departments;
reinforces company image and brand by collaborating with sales and customer service; tracks cases in CRM to monitor expedited client service resolution;

? Identifies and develops strategic plans to improve, enhance and/or scale office operational systems when required, including expansion of facilities and technical infrastructure;
presenting recommendations and executing approved initiatives. Works directly with computer consultant and other technology vendors to manage IT infrastructure.

? Manages and works directly with outside vendors, suppliers and professional service providers, negotiating preferred pricing on services and procurement of materials, equipment and supplies.

? Exercises judgment and uses discretion to solve problems; makes informed decisions and manages wisely.

? Manage the workforce time wisely in order to achieve cost-effective maximum results.

? Coordinate with and assist other managers and staff needing assistance.

? Ability to meet deadlines and make critical decisions in a fast-paced, dynamic environment.

Requested Skills & Experience:

? Minimum five years of successful operations management experience in a service company or related field
? Bachelor's Degree a must
? Must have demonstrated track record for managing highly effective teams and be able to bring new ideas to the team
? Must have demonstrated project management experience
? Exceptional customer service and communication skills with the proven ability to foster relationships and collaborate with staff at all levels
? Prior experience in CRM reporting and analysis
? Prior experience developing KPIs to drive operations
? Must have demonstrated experience writing and/or developing standard operating procedures
? Advanced experience with Sales Force, MS Word, Excel, and Outlook
? Passion for the car industry is a huge plus
? We pride ourselves in maintaining strong relationships with our clients by offering exemplary customer service.
The successful candidate shall also share this philosophy and commitment to excellence.

This is an incredible opportunity to join a team of successful and highly motivated professionals.

Please respond with resume, cover letter and salary consideration.

**We are an Equal Opportunity Employer** Location: Downtown Los AngelesPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.Posting ID: 3557859088

Posted: 2013-01-19, 4:09PM PST

Edited: 2013-01-19, 4:09PM PST

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