Client Services Support (Palos Verdes, CA)

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Maniaci Insurance Services, Inc. is an independent, multi-service, employee benefits consulting firm. We function as employee benefits advisors, representing all major insurance carriers. Serving the community since 1980, Maniaci Insurance Services has cultivated strong relationships based on commitment to quality and honesty. Learn more at www.maniaciinsurance.com.

We're currently collective applications for a dynamic and self-motivated Client Services Support. We pride ourselves on being able to offer a stable, friendly and fun working environment.

The main job objective of the Client Services Support position is to provide administrative assistance to support the efforts and activities of the Client Services Department.
This is a full-time (40 hour per week) position, Monday-Friday from 8:00 am - 5:00 pm.

The main job responsibilities of the Client Services Support position are summarized below.

Assists in resolving billing inquiries:
? Contacts carrier to address delinquent payment notices, confirms payment has been received, prepares correspondence to client if invoice is still past due
? Assists when premiums are incorrectly billed
? Assists with COBRA premiums disputes

Assists with general administrative duties concerning plan administration:
? Orders duplicate identification cards when originals are lost or stolen
? Contacts carrier to update client and/or member address changes
? Contacts carrier to order supplies (brochures, fliers, directories, etc.)
? Prepares employee rate sheets and payroll deduction worksheets

Assists in clarifying benefit inquiries:
? Contacts carriers to confirm specific benefits (procedures, treatments, equipment, etc.)
? Assists with questions concerning pre-authorizations or access to care needs
? Researches contract status of medical, dental, vision and pharmacy providers
? Locates providers and verifies assigned Primary Care Physician or IPA

Assists in preparing for client meetings:
? Reports to Account Managers regarding Sales Agent's availability for prospect meetings
? Assists in preparing for client open enrollment meetings, including:
? Interfacing with carriers and vendors to order materials
? Preparing enrollment guides
? Preparing rate sheets
? Supplying any other necessary printouts, materials and cover letters to be included in enrollment kit or communicated to the employees
? Printing, collating and assembling enrollment kits

Provides support for administering existing client renewals:
? Contacts clients to coordinate meeting
? Develops current census to help secure necessary information to effectively renew an existing client
? Reviews employee applications for completeness to help expedite the underwriting process

Other general administrative duties including, but not limited to:
? Scanning
? General up-keep of electronic information in client database
? Delivery of products to local destinations

Education/Specialized Knowledge/Licenses/Certifications:

? High School Diploma or GED
? Minimum six months administrative experience

Minimum Qualifications:

Knowledge:
? Must be proficient in the use of a personal computer and supporting software including, Adobe Acrobat, MS Office Outlook, Word, and Excel

Skills:
? Excellent written and oral communication skills

Abilities:
? Ability to work collaboratively in a team environment
? Ability to balance and constantly prioritize tasks and keep organized
? Demonstrated ability to multi-task
? Ability to transfer to and from client sites
? Must be self motivated, have a competitive drive and have a passion for success and achievement
? Ability to solve practical problems and deal with a variety of personality traits

Employee Benefits Program:
Maniaci Insurance Services, Inc. offers a rich benefit package including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term Disability, Vacation/ PTO, 401(k) and Profit Sharing.
Location: Palos Verdes, CACompensation: $30,000 - $36,000 annuallyPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.PostingID:3522857576

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