Platform Support Specialist (Culver City, CA)

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http://mashon.theresumator.com/apply/8JWu6p/Platform-Support-Specialist.html

MashON is a dynamic and growing eCommerce application developer on the West Side of Los Angeles. Our web-based platform offers the most powerful and versatile product customization platform on the web and is used by a broad variety of clients across multiple sectors including Entertainment, Music, Sports, Fashion and many more.

Why MashON:
Our culture encapsulates a unique combination of dynamism, professionalism and yet remains cool and relaxed even under the high pressure our environment sometimes brings. The team is young, dedicated and highly talented. To learn more visit http://www.mashon.com/.
We're ambitious and we set the bar high -- we're looking for people to jump over it!

We're looking for a Platform Support Specialist, to provide first level technical support to our users (which includes our internal team, our portfolio of enterprise clients and potential clients). You'll become an expert on our SaaS (Software as a Servce) platform named Dabble, help our users troubleshoot issues, keep the knowledge base up to date and escalate platform issues to the engineering team. You will determine the nature of requests, understand prioritization, and then either resolve or route for additional support.

Responsibilities
? Become an expert on the Dabble Platform, in order to deliver exceptional support while answering user questions.
? Assist our users with questions about the platform via email, phone, live chat.
? Turn common questions/issues into documentation within our internal wiki or our public facing knowledge base.
? Determine ways to streamline processes and communication in order to provide the best support possible.
? Review new product releases while interacting with engineering and product teams.
? Collaborating with engineering to determine an escalation procedure in order to resolve user issues.
? Gather feedback from users for new feature requests and ways to improve the platform and route on to the Product Owner.

Requirements
? Proven history of strong customer service, preferably for a SaaS or other technology company.
? Tech savvy people person who learns fast and thinks on your feet.
? Natural enthusiasm for technology and problem solving
? Solid understanding of web browsers and operating systems (along with the ability to perform basic troubleshooting on Windows/Mac machines); experience with web development languages (HTML, CSS, JavaScript) and web developer tools a plus.
? Proactive, professional and enthusiastic communicator, whether it be over the phone, in person or over email.
? You have excellent judgment and can prioritize customer issues based on their urgency and severity.

We encourage you to learn more about our company and our culture by visiting our website at www.mashon.com
Still interested? Then please take the next step and submit your cover letter, resume and salary history. Submissions that do not include a salary history will not be considered.

Thank you for your interest in MashON.

NO PHONE CALLS ACCEPTED FROM APPLICANTS, AGENCIES, RECRUITERS OR PLACEMENT FIRMS.

Location: Culver City, CAPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.PostingID:3539354243

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