WINBACK SPECIALIST TELECOM (VAN NUYS)

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flag [?] : miscategorized prohibited spam best of Posted: 2013-03-22, 9:57AM PDT

To apply for the WINBACK SPECIALIST position, please click on the following link: https://apply.hrmdirect.com/ResumeDirect/ApplyOnline/Apply.aspx?req_id=enc-15.652145171256521&source=104028-CS-6066

Award winning AireSpring is one of the fastest growing telecommunications carriers in the USA, with over 5 billion call records processed every year. AireSpring is a privately held, diversified, debt free and full service communications company which offers a broad range of innovative services at competitive prices.

The Winback Specialist focuses on re-establishing business relationships with AireSpring's former customers. Reporting to the Senior Director of Account Management, the Winback Specialist is responsible for achieving an assigned account winback, sales, and profit goal. This is telephone-based sales position.

RESPONSIBILITIES

Renews customer relationships with former Airespring customers
Leads all aspects of the sales process, while calling upon other company sales resources to assist in solution development, proposal delivery, and implementation, as needed or as directed by management
Coordinates closely with other sales teams, especially those who had previous interaction with former customers
Sells the entire range of company products and services to assigned opportunities. As needed, includes product specialists or other support resources in the sales effort
Increases customer understanding of Airespring products and pricing models as well as competitive advantage over other service providers
Collects information on reasons for customer loss, including competitive offers, and documents these for management
Prioritizes efforts in order to focus on the most actionable and winnable opportunities among assigned targets
Transitions re-activated customer accounts to the direct sales team after gaining customer commitment. Ensures a seamless transition of customer responsibility to the Account Manager following a successful reactivation
Assist other sales and services resources when called upon by the Airespring Management
Achieves assigned sales and winback targets and meets assigned expectations for profitability
Other duties and responsibilities as assigned

QUALIFICATIONS

Demonstrates strong understanding of products in the business class telecom sector including voice services, private networks, data and VoIP
Work independently with minimum supervision/guidance
Communicates well and develops rapport quickly with customers
Skilled in evaluating customers' existing and potential product needs and can make recommendations
Demonstrative record of success in outbound sales environment with emphasis on business to business sales
Possesses impeccable communication, organizational, and people skills, as well as strong customer service skills
Illustrates strong technical capability (computer knowledge, billing system, databases)
Minimum 2 years related experience

BENEFITS INCLUDE

Paid time off
Health
401(k) Plan With Employer Match

To apply for the WINBACK SPECIALIST position, please click on the following link: https://apply.hrmdirect.com/ResumeDirect/ApplyOnline/Apply.aspx?req_id=enc-15.652145171256521&source=104028-CS-6066 Location: VAN NUYSCompensation: BASE PLUS COMMISSION AND BENEFITSPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.Posting ID: 3697222934

Posted: 2013-03-22, 9:57AM PDT

Edited: 2013-03-22, 9:57AM PDT

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