Emergency Dispatcher/Customer Service/Swing Shift/3-11:30pm/$12-$14/hr (Encino, CA)

Reply to: dispatch.jobs@lifealert.com [?]

flag [?] : miscategorized prohibited spam best of Posted: 2013-03-14, 9:11PM PDT

Founded in 1987, Life Alert is a top leader in the emergency response industry and expanding due to the ever-growing senior market. We save lives by providing a unique technology and service that enables people to live at home with independence and comfort, living their lives the way they want to, with a feeling of safety and peace of mind. Life Alert emergency dispatchers handle over 5 million calls a year, and on average save a life from a catastrophic outcome every 11 minutes (over 47,000 lives a year). If you like helping people and are looking for a rewarding long-term career, Life Alert is the company for you. Many of our employees have been with us for 15 to 20 years.

EMERGENCY DISPATCHERS

SWING SHIFT 3:00PM - 11:30PM

$12- $14 HR (BASED ON WORK HISTORY/EXPERIENCE)

WORKING ALL WEEKENDS & HOLIDAYS REQUIRED

POSITION SUMMARY

Life Alert Emergency Response is currently seeking Emergency Dispatchers for our Encino, California central station.

Please see below for a description of the essential duties and responsibilities required to function successfully in this position.

* Answer incoming emergency and non-emergency calls; route calls to medical emergency services and 3rd parties.
* Obtain medical emergency information by ascertaining the nature of the problem; calm the caller; encourage the caller to remain on the line until help arrives.
* Obtain fire emergency information by determining whether people are at risk and the extent of the fire.
* Obtain police emergency information by assessing the nature of the crime; gather accident information; determine if other emergency services are required.
* Maintain quality results by following and enforcing standards and emergency protocols.
* Resolve incoming calls by following standard operating procedures; obtain pertinent information; make connections to appropriate department.
* Document actions by completing forms, reports, logs, and records.
* General data entry; includes setting up new customer accounts, entering contact information and medical history, and other pertinent information

QUALIFICATIONS

* 1 year experience in a fast-paced, telephone-heavy customer service environment
* No Criminal Background/Arrest Record
* Must Pass Drug Screening Test
* Must Pass Background check and fingerprinting
* High School diploma or equivalent; College degree is a plus
* Excellent verbal and written communication skills
* Minimum typing speed of 40 WPM
* Punctuality, organizational skills, and ability to prioritize and multi-task
* Work well under pressure and stressful situations; exhibit emotional control
* Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy
* Prior dispatching experience is a plus

BENEFITS

* Medical, Dental and Vision insurance (eligibility after 6 months of employment)
* Vacation, Personal, Sick and Holiday pay (after 1 year of employment)
* Secure Class A office building

INTERESTED APPLICANTS ARE INVITED TO SUBMIT A
RESUME AND COVER LETTER FOR CONSIDERATION TO:

DISPATCH.JOBS@LIFEALERT.COM

(IN YOUR EMAIL RESPONSE, PLEASE SPECIFY WHICH SHIFT YOU ARE INTERESTED IN WORKING)
Location: Encino, CACompensation: $12 - $14 HR (BASED ON WORK HISTORY/EXPERIENCE)Principals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.Posting ID: 3682116753

Posted: 2013-03-14, 9:11PM PDT

Edited: 2013-03-14, 9:11PM PDT

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