Client Relations Manager (Los Angeles)

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flag [?] : miscategorized prohibited spam best of Posted: 2013-03-11, 11:51AM PDT

OpenTable is the leading supplier of reservation, table management and guest management software for restaurants. In addition, the company operates www.opentable.com, the world's most popular website for making restaurant reservations online. With more than 20,000 customers throughout the United States, Canada, Mexico, United Kingdom, Germany, France, Spain and Japan, the OpenTable hardware and software system replaces pen-and-paper at the host stand. It automates the process of taking reservations and managing tables, while allowing restaurants to build robust diner databases for superior guest recognition and targeted e-mail marketing.

Client Relations Manager

Job Description:
Reporting to the Senior Regional Manager, the Client Relations Manager (CRM) manages a portfolio of customers and assumes responsibility for the restaurant relationship after the sale and installation is completed. S/he is charged with maximizing customer satisfaction and driving deep utilization of OpenTable services and maintaining a high customer retention rate. S/he will encourage restaurants to increase their Internet inventory, participate fully in OpenTable promotions, utilize the marketing tools in the OpenTable system and refer diners to the OpenTable website. The Client Relations Manager will also gather feedback from restaurants to drive feature and functionality requirements for product upgrades. Candidate should expect up to 40% travel.

? Visit customers to train, educate, encourage and gather customer feedback.
? Drive participation in OpenTable promotional programs.
? Work to place OpenTable reservation links on customer restaurant websites.
? Act as an advocate for restaurant customers, resolving cross-functional issues.
? Work with the Customer Support and Field Operations teams to escalate technical problems and enhance customer satisfaction.
? Work with Sales and Operations teams to formulate restaurant specific strategies to increase Internet reservations velocity and customer satisfaction.
? Act as the high-level point of escalation for restaurant customer concerns.
? Work with the Marketing team to help design and execute restaurant-specific marketing programs.
? Manage restaurant retention rate; aid in the re-signing of customers with expired contracts.

Qualifications:

? 8 to 10 years account management experience or equivalent experience in a restaurant environment.
? Deep knowledge of restaurant operations.
? Excellent communication, listening, influencing, and training skills.
? Demonstrated client service bias.
? Proven ability to work across many departments to solve problems and achieve results.
? College degree preferred.
? Demonstrated success building and maintaining business/customer relationships.
? Analytical skills to make and support business decisions.
? Excellent organization and time management skills.
? OpenTable software and/or Guest Bridge experience a plus.
? Comfortable working in an unstructured and entrepreneurial environment.

Applicant must have legal right to work in U.S.

TO APPLY NOW, CLICK HERE: https://home.eease.adp.com/recruit/?id=4241501

OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V

Location: Los AngelesCompensation: Competitive compensation & full benefits. Principals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.Posting ID: 3674292759

Posted: 2013-03-11, 11:51AM PDT

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