SHAVING CONSULTANT (BEVERLY HILLS)

Summary
Meet and exceed sales goals by providing a positive customer shopping experience through knowledgeable, friendly and efficient service standards.
Responsibilities
? Provide welcoming and knowledgeable customer service
? Responsible for meeting individual sales plan
? Responsible for tracking and reporting individual performance
? Responsible for opening Store/Key Holder
? Responsible for closing of store including end of day cash and credit card reporting
? Responsible for managing Barber Spa appointment book (where services are available)
? Perform merchandising duties including replenishment of stock throughout shift
? Assist in cleaning and maintenance of store as needed
? Responsible for operating cash register
? Perform duties as assigned by Store Manager
? Observe and monitor loss prevention
Competencies
? Customer Service -- Welcoming and knowledgeable customer service, exceptional communication skills, responsible for entire customer experience, and ambassador of the brand. Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
? Oral Communication - Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions.
? Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
? Organizational Support - Follows policies and procedures; Completes tasks correctly and on time; supports organization's goals and values.
? Records- Tracks sales metrics using Gold Standard forms
? Safety- Maintain safety standards in the store.
? Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
? Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
? Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
? Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications
? Upscale retail experience
? Proven sales record
? Responsive and attentive customer service skills
? Enthusiastic, motivated, team player
? Exceptional written and verbal communication skills
? Proficient with current computer technologies

Physical Demands: include but may not be limited to standing for long periods at a time and lifting/pushing/unpacking/storing shipments up to 10 lbs.
Posting ID: 3591377898

Posted: 2013-02-03, 11:49AM PST

Edited: 2013-02-03, 11:49AM PST

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