Growing VoIP Provider (Winnetka)

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flag [?] : miscategorized prohibited spam best of Posted: 2013-01-29, 6:10PM PST

Technical Support Agent

Job Title: Technical Support Agent
Location: Winnetka, California
Position Type: Entry Level
Position Hours: Full Time
Salary: $27,000 + Benefits After 90 Day Probation

OVERVIEW

We are currently seeking talented Technical Support Specialist for our training classes.

As a Technical Support Specialist, you will provide technical support service to new and existing clients.

JOB DUTIES

? Provides initial response to all service requests for new & existing clients
? Listens to and converses with clients to understand needs, establishes rapport and gathers preliminary information surrounding client's issue/s
? Determines the scope of the problem & uses tracking system to summarize situation details
? Performs basic problem solving, walks client through necessary steps and ensures peak system and product performance
? Open to shifts including evenings and/or weekends
? Flexible to shift change after 90-day probationary period
? 40-hour work week schedules
? Engage with multiple customers via telephone and written means.
? Paid training period

Minimum Requirements
? A team player with positive attitude
? Results-oriented
? Demonstrates accountability and follow-through
? Good phone presence
? Familiarity with the rapidly growing VoIP industry
? Basic understanding of networking, IT, internet and computer concepts & technology
? 2 years of customer service/call center experience
? Demonstrates logical problem solving abilities
? Excellent written and verbal communications skills

Preferred
? Familiarity with internet connection types & characteristics
? Familiarity with common home routers & configurations
? Basic understanding of VoIP technologies (SIP, RTP, NAT traversal)
? Experience cross-selling or up-selling products
? 2 years sales or tech/networking support experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Our employees enjoy one of the best benefits packages in the business, including comprehensive medical, dental and vision plans after 90-day probationary period. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen. The interview process will include job-specific testing as well.

We are an Equal Opportunity Employer.
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PLEASE DO NOT CALL

Email cover letter and resume to: jobs@phonepower.com
Location: WinnetkaPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.Posting ID: 3580991889

Posted: 2013-01-29, 6:10PM PST

Edited: 2013-01-29, 6:10PM PST

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