Retail Area Manager

 KEY PURPOSE

The Retail Area Manager Afghanistan will be responsible for developing the Retail operations. This will be by various means including highlighting and suggesting improvements, maintaining customer relationships and rapport, contract management, managing retail outlet operations whilst ensuring that the companies strategic objectives are met.

KEY RESPONSIBILITIES

- Comply with, and meet the requirements of all contracts (i.e. NATO, UN and ISAF)
- Supervise and be responsible for ensuring that Company policies are correctly administered, where appropriate through delegation to outlet management
- Management and control of Company cash and stock Safeguarding the clients property and assets and the best interests of the Company Compliance with all relevant aspects of retail and employment law
- The procedures for the placing of stock orders, cash accounting, business reporting, and use of IT
- The fair and equitable treatment of all staff. Immediate notification/escalation of any unusual matters/occurrences to Senior Managers
- Safeguarding the well-being of all staff and customers in accordance with standard Health & Safety requirements, with particular relevance to the environment in which they operate
- Driving 'quality' in accordance with the Company's QMS standards. To maintain a professional relationship with the clients, customers, retail staff, and all Company colleagues
- To review monthly stock orders recommended by warehouse managers and submit monthly reports to head office
- To cover for the Retail Operations Manager during periods of leave or absence
- Any other reasonable duty or activity relevant to this position as directed by the Retail Operations Manager
- Effectively conduct Monthly Client Meetings to strengthen and maintain rapport, highlighting any areas for improvement within the business and to take any necessary remedial action.
- To effectively co-ordinate all outlet operations, conduct regular Area Manager Store Visit Audits and implement follow up to achieve desired outcome.
- Effectively conduct performance reviews
- Ensure all sales personnel adhere to company's policies and procedures
- Conduct all weekly and monthly administration such as Weekly Rosters, Action Plans, AM Store Visit Audits, Weekly reporting to management, ensuring all outlets are operating within Auditing requirements

QUALIFICATIONS

- Demonstrated work experience in a similar position
- Must be an Italian Passport Holder due to Security requirements on the contract
- Project Management skills essential
- Minimum of three years supervisory / management experience within an International recognized Retail / Duty Free operation.
- Minimum of two years hands on warehouse & logistics operations experience
- Minimum of four years hands on financial & administration operations experience
- Experience in handling employee relations issues such as performance management, disciplinary actions, training & leadership etc
- In depth knowledge of the Retail industry would be an advantage but not essential.
- Good experience in business administration (business workflows, manufacturing or warehousing,
purchasing and order processing systems)
- Ability to close a sale
Omega Resource Group Plc is acting as an Employment Agency in relation to this vacancy.

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